JS West - Angels Camp, California

Mark M.

I've been with JS West for about 15+ years, I called their customer service due to a suspected leak and they dispatched the manager to my house in less than 15-minutes of the call. Thank you JS West for the immediate service 🙂

Dawn C.

The receptionist knew the answers to my questions and was kind. Offered a phone call to me for when my prpoane tank was ready.
The only thing I felt a tad uncomfortable about was having me set my tank outside the door.

Tim M.

highly not recommended to go with this company. This company has policies where they take advantage of you. They try to charge you $200 to come out and put a little soap bubble on your fittings and inspect your valves when you’ve been already getting services on your tank and getting them filled, it’s a way to con and steal from customer. This company is a dishonest untrustworthy company steer clear away from this company ...RUN..... They’re not a company with integrity, honesty, reliability, or dependability, and do not offer high Customer service are extremely rude over the phone. And basically take advantage of unknowledgeable customers . they said mandatory bogus inspections tricked their customers into thinking a little soap bubbles and visual inspection is worth $200 which is literally 30 seconds to a minute to do . Their crooks, and they’re dishonest .I’ve worked in the trades and have multiple experiences and I will tell you in my professional opinion as a licensed professional steer clear from this company.

Lisa M. A.

The experience that I have had so far with this company is awful! The only nice person at the company was the man that came out to hook the tank up. They do not work with their customers and the ladies on the phone are very rude. When I decided to go with this company, it took several days to get a phone call back. I had no choice to go with this company because the tank was already at my residence, I am stopping services and going with a different company that will provide better customer service.

Jacklyn O.

They have let us run out of propane multiple times, this time was for a service fee which we didn't even know about. Nobody attempted to get a hold of us regarding the fee, which was barely overdue, then they ignored my request to fill our tank and let us run out of propane. I understand we had a fee to pay, but this isn't the first time their communication and customer service has been terrible. And they shouldn't be letting families run out of propane for a $38.00 fee. When putting the order in to fill our tank, it states someone will call us the next business day to confirm our order, and nobody ever called. If our account was overdue, there should have been communication about that, instead of just letting us run out of our source of cooking and heat.
They have been rude to me almost every time I call, and treated me like I am the reason they aren't filling up our tank. We give them thousands of dollars a year, their customer service should be better. We will definitely be switching companies.

Update : they just came and filled our tank up partially, we were told they would relight our pilot and check for any gas leaks. They did not. That's not just terrible customer service, that is also very unsafe.

Jaclyn T.

As a renter I had no choice but to use them. Unfortunately for us we've had multiple gas leaks losing at least 50% TWICE, that they are all too happy to refill for us. Incredibly unaffordable for renters; the national avg per gallon is 2.7 JS West charges 3.96 plus that "recovery fee".

Mr. O.

Look out! Starting service can be great. But when you cancel, they will take your tank even if full and keep your money!!! It's not in your contract, just an untold "Policy". At this point with fuel being so expensive im thinking this is getting close to Grand Theft! Considering I paid for it and they don't give you a removal date!
Get Alpine Natural Gas if you can. They are amazing people!

Timothy O.

Rudest people I have ever dealt with. I just signed on with them, havent even been filled up yet and I'm looking for a new supplier. If I could give them less than 1 star I would.

edit: 2 years later, Its been a tough couple years, decided to stick it out as we typically have limited interaction with them. But they've now let my propane run dry twice for a "tank rental" fee that was never mailed to me. If you're new to the area, use anyone but these people, we're for sure switching now.