J.B. Hunt Transport Services, Inc. - Riverview, Florida

Jeff R.

TLDR: On time delivery, excellent service - with continued excellence over the phone.

JB Hunt delivered by Joybird order, two chairs. They sent an email survey to setup delivery, then followed up with a reminder call and a delivery window the day before - 1 to 5 pm.

The delivery team called me 10 minutes before arriving, which was just before 1 pm. They arrived in less than 10 minutes and were efficient in unloading my items.

After navigating them through our apartment building, they got the chairs in place and started to set them up. They worked carefully to assemble my chair legs as well.

The one chair leg would not go on properly and they explained the issue in detail. Their advice was to refuse delivery of the chair and contact Joybird support, which I did.

While there was an issue with my delivery, I can't see how JB Hunt was at fault. My only regret was that I didn't get their names, because I would ask for them again every time.

EDIT: More great service from JB Hunt. While I'm still dealing with a nightmare from Joybird, Mik at the JB Hunt call center was amazing in helping me get my redelivery scheduled. I continue to be extremely happy with their service.

Kori B.

JB Hunt delivered our Joy Bird sofa and set it up in our home. The delivery process was very smooth, a ton of communication up front, easy scheduling, reminder by email a few days before with a call and text the day of when they were 40 minutes out. The staff that brought the couch in were polite, efficient and good natured. They arrived about 20 minutes before their delivery window (fine with us) and were in and out in 15 minutes or less. All around great experience!

John Z.

The delivery drivers were contracted out by Best Buy for a washer install and removal. They came to the house, said they could not remove the old hose from the wall, sprayed it with WD-40 a few times and told us to call Best Buy back and rescheduled the appointment and they will come out to finish the job. Upon following their directions, the delivery drivers marked the job as complete with Best Buy, and told Best Buy that we “need a plumber” and that they never said they would return to finish the job. JB Hunt has no integrity. Stay far away from these scam artists

Donna S.

Had one great experience and one bad one. Depends on crew. On last one dishwasher was installed incorrectly but since crew showed it was running without leaks my husband assumed it was all good so signed off.

What installers hid from him was that door doesn't close without force. Customer Service wiped their hands and said now we have to call Whirlpool customer service.

And now just discovered installers drilled a new hole to thread drain pipe through and pull out drawer preventing it from opening!!! Didn't use existing hole from previous dishwasher! Unbelievable!!

Gotta watch your installers like a hawk!!!

Rod

Company sucks! They were supposed to deliver the gas stove but can’t even deliver since they said it’s gas. They blamed Best Buy but it’s BS. The guys don’t even speak English

Kathy P.

Terrible service from the driver and customer service Manager. When order was placed spent 20 minutes giving exact instructions for delivery. Not one instruction was followed. They dumped my package at the rental office and did not attempt to call or follow instructions for access to my unit. Manager was useless and offered no compensation or satisfaction. I will never use them again and wish I had seen some of their reviews before using them. Retailers should pay more attention to customers comments and ditch these people. I am sure they are not the only delivery organization available. Shame on them all!

Jon S.

Did a good job delivering and setting up my Peloton, but forget to bring the pedals. A spin bike without pedals isn't good for much. Fortunately They delivered the pedals the next day.

Crysta H.

Couldn't make a 4 hour window they gave themselves, now I have to completely reschedule and waste more of my time (and hope that they can make THAT window).