Guaranteed Auto & Truck Parts - Okeechobee, Florida

Miky A.

Si llamo y pregunto digan la verdad desde Miami viaje por gusto . No terminan lo que supuestamente me dijeron que si lo tenían 👎

Melissa H.

I went to atland recycling down the road first and they could not scrap the vehicle I was scrapping. I was weighed out at atland recycling and had my weight. I then took the load to Guaranteed to scrap it and have no clue how my load lost almost 200 lbs just going down the street from one place to the other. I will have to say Guaranteed has some janky scales that you can't even see what you're being weighed. Very curious as to why their scales weighed so much less then all the other places around. There is absolutely nobody there trying to scrap anything and I can see why. I was so worried that I was going to get something in my tires of my vehicle and my trailer because the lack of cleaning the area for people to drive around in.

G S.

Recently went to Guaranteed Auto &Truck to pick up a motor for my boss, upon pulling in after my 2hour drive I was met by Steve and one of his yard hands. Very pleasant and courteous. They asked me if they could help me, told them what and why I was there and within 10 mins after arrival I was loaded and ready to go. After securing my load I had to check my oil, transmission fluid etc etc. As I was doing so the owner Steve came over making sure I was ok and if I needed anything or help. Not very many places are as friendly and easy going as this place! They will definably be recommended to anyone I can I give them and the establishment 5stars cause they don't give the option for 10. I must add to this that I've been to A LOT of yards and this is probably in my top 3 cleanest yards I been in. I will definitely be back your newest and greatest customer
Pie

Wesley R.

This was one of the worst Calls I’ve ever made to a salvage yard, I’ve been buying from various junkyards for the last 20 years. I buy engines and transmissions and have never had to pay a core charge for one. If that’s your policy that’s fine but don’t be disrespectful when I question it and hang up the phone on me. The only time I’ve had to turn-in a core is when I’ve gotten a rebuilt part. I was still interested but since the parts guy was disrespectful, I’ll take my business somewhere else.

Mitchell V.

I have owed and operated M&M Auto Brokers Inc. sense Nov,2007
I have been buying parts from Sam and Steven for over 10 years.
they have all ways been professional , friendly and very fair on the pricing.
I will continue to work with then as long as I'm in business.

Mary

Had a jeep picked up by them, had a small bumb in the road but the office manager rectified the problem the driver Robert was quick professional and took extra precautions not to break my water line. Will definitely use them again in the future. Thank you staff at guaranteed auto and truck parts
Mary,

Elite A.

Like another review I saw, the only part of the transaction that was normal was the first lady that answered before I was directed to parts. The man that I inquired about my part with was IMMEDIATELY RUDE. Very short, and non-helpful, like youre bothering him. Then hangs up in my face. I was furious, keep in mind I have never made a review for a business in my life. I called back literally just to understand what had taken place, my words to him were "what could I have possibly done to upset you? When someone calls trying to pay you money and grow your business why would you disrespect them? why would you hang up in my face?" his words were "I really dont care" and *hangs up again*. Just by reading the way they responded to the last poor fellows review I knew theyre the ignorant to ethics of business and customer satisfaction. In conclusion if you want to know how I feel about their business; I know that I gain nothing by writing this review, they probably will forget me by tomorrow with the next customer they wrong, but just to know theres an ounce of chance a single potential customer reads this and is turned away, causing them to lose even one cent.. would give me satisfaction. THAT is how bad this mans business ethics are, and how much I dislike him. How sad it is he can make you feel that way never having met the poor old man. I honestly hope he never sees a dime

To the owner: No sir, I have no interest in contacting your business, they had their chance when I called them back and they showed no remorse... also look at your other reviews? Whoever that man is has a problem with hanging up on potential customers face. I got to the bottom of it FOR you. Fire him. or set up an automated answering system for his sensitive a55. As much as everyone hates talking to automated message systems it'd be better than him.

kriferauto

This company a joke...Few months ago I purchased a fuel pump for a Ford Explorer, and it was different than was needed, i claimed a refund but the guy only gave me a store credit. Now called and asked a quote for a Nissan AC compressor, and got a 100$ price, but when he realized i want to pay partially with store credit, he raised the price for 165$.... I asked him about the different but without answer hi just hang the phone.